Frequently Asked Questions
Everything you need to know about your Western wardrobe and Gomez gear.
What is the standard shipping time for boots and apparel?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.
How do I know which boot size to order?
Western boots often fit differently than athletic shoes. We recommend ordering a half-size smaller than your standard sneaker size, or consulting our detailed sizing guide located on each product page.
What is your return policy for hats and leather goods?
We offer a 30-day return window for unworn items in their original packaging with tags attached. Please note that felt hats must be returned in their original protective box to prevent damage.
Are your exotic skin boots ethically sourced?
Yes, all our exotic leathers, including ostrich, caiman, and lizard, are sourced from reputable suppliers that comply with all international trade regulations and CITES guidelines.
Do you offer hat shaping or boot stretching services?
While we do not offer remote shaping services, customers visiting our physical retail locations can receive professional hat steaming and boot stretching free of charge with their purchase.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and interest-free installment plans through Shop Pay and Afterpay.